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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
319 ratings and 164 comments received in the last 90 days.
20 March 2025
Everything was delivered when Rob said it would be
13 March 2025
Sales rep was very helpful and up to date
09 March 2025
Kept us updated with the cars progress during the build presented the car to us on handover we felt special
05 March 2025
Throughout the ordering of the car, I was really impressed by the service I received from Rob. He worked hard to help me make decisions on the interior and exterior of the car. The handover with Jamie was faultless as well.
05 March 2025
Julie Muir was very knowledgeable and friendly. She provided me with a personalised quote suiting my needs sourced the car in stock and kept me updated between order and collection.
30 January 2025
We use Lloyds BMW Carlisle because of the old round service given from all departments.
21 January 2025
Neil Munro very organised and I feel gives the personal touch to any purchasing a car. As the handover is in its own area and away from other customers give the care and attention required.
20 January 2025
Always found Lloyd's very helpful
18 January 2025
Personal care throughout.
15 January 2025
From the start to the finish i was looked after extremely well. No issues at all with the dealership. John Shaw was very good.
10 January 2025
Great attention to detail from start to finish
02 January 2025
No problems at all, good communication
26 March 2025
No issues
25 March 2025
It all worked as promised and to time. However, I have one moan. Car was in for recall work and was needed for 5 to 6 hours. It was good to have a courtesy car, but under these circumstances, BMW should cover the cost of the insurance.
25 March 2025
Always informative.
25 March 2025
I had a problem with the suspension on my car making it un-driveable at around12.30 pm and was driving the car home by 2.00 pm the next day, problem fixed.
24 March 2025
Car was cleaned, all issues resolved and kept informed of progress.
24 March 2025
pleasant staff
24 March 2025
Can't fault them
22 March 2025
The staff are just lovely. One of your service team - I'm so sorry I didn't write down his name, he helped me as my key had no battery charge.
22 March 2025
Everything was good but I did have to wait 20 minutes for my car to be washed. I think it was rushed as not up to the usual high standard of finish with parts missed. Had to wash it again
22 March 2025
All work was completed to my satisfaction
22 March 2025
Had to return the vehicle folowing the retro fit of a dashcam due to various warnings on the dash created by the fitting. Following initial collection ofthe car which had a protection coating which was useless
22 March 2025
The issue with the car was dealt with quickly and returned within the estimated time frame.
22 March 2025
Kept informed
20 March 2025
Mentioned about my rear suspension,but not happy with explanation. . The car has suddenly started deflating the suspension overnight when i go to the car the next morning, once i start engine and take brake it adjusts within 1 minute to normal
19 March 2025
Booked in no problem did all what was needed straight away
19 March 2025
Not quite completely as I can't get my head round how expensive it is for a basic filter/oil change.
19 March 2025
Reliability and safe
18 March 2025
Ignored repeated complaint
17 March 2025
Good service
17 March 2025
Very satisfied as usual
16 March 2025
Customer service
16 March 2025
Car was looked after and everything that was done was explained well and the work was finished by the estimated time. Very happy.
16 March 2025
Service and MOT as always done very quickly
15 March 2025
Totally satisfied, always am. As long as you can keep your prices competitive why would I go anywhere else
15 March 2025
pleased with my service
12 March 2025
I received various conflicting comments from the dealership at levels from the mechanic to the service manager. The car's entire running history (which is perfect) was interrogated by the dealership rather than focusing on fixing the issue caused.
12 March 2025
Communication was good and I was updated when the car was ready to collect.
12 March 2025
Harmless.. the only negative is they don't put the dashcam back
12 March 2025
Tyres fitted with a Video report regarding the condition of the underside of the vehicle, brakes and suspension.
11 March 2025
Couldn't fault" this" experience
11 March 2025
Because I ws completely satisfied
11 March 2025
I've always used Lloyd BMW Carlisle, their service is the best in class .
10 March 2025
Can't fault anything from the service adviser who kept me fully informed
10 March 2025
Great experience from start to finish
10 March 2025
Service complete within time and kept updated via video. Also excellent waiting area with good seating and drinkis provided.
10 March 2025
As always excellent friendly service.
09 March 2025
I've answered your question
08 March 2025
fast efficient service always prompt
08 March 2025
From when I entered the dealer to when I left nothing was too much trouble and the jobs was completed on time with great attention to detail.
07 March 2025
i was very quickly told that as i had a problem ( slight vibration/ noise at above 2000 revs, i was told this was an investigation and it would cost me £100 +, i paid it, only to be told it was a catch, still got the noise so waste of money.
06 March 2025
Staff salesman was experienced and made everything easy to understand
05 March 2025
Easy to organise the appointment. Staff were friendly and informative on arrival and vehicle was ready for return within the timescale given
04 March 2025
Huge thank to Annie for dealing with initial enquiry, and to Peter who collected and delivered my car given i was unable to drive it due to my broken arm.
03 March 2025
Nice warm welcome from all staff..
01 March 2025
Quick and easy drop off and pick up of car
01 March 2025
Jennifer on the service desk was very polite and efficient and kept me up to date on the progress with my car.
28 February 2025
Good time to arrive. Courtesy car provided. Online check in good. Updates good. App not updated after service this needed contact. Good polite staff.
27 February 2025
Very good communication
24 February 2025
I drive from near Burnley to go to Carlisle Lloyd because the staff there are great.
23 February 2025
Allways do a good job
23 February 2025
All issues resolved and informed every step of the way
23 February 2025
Brilliant service
23 February 2025
It was really good
22 February 2025
Thorough and realistic pricing.
22 February 2025
Good service, friendly, highly competent staff
20 February 2025
Resolved the problem promptly and very professionally
18 February 2025
Quick and efficent with friendly staff
18 February 2025
Very satisfied even washed n hooverd car
18 February 2025
Great staff
17 February 2025
Everything carried out and managed efficiently. No complaints.
17 February 2025
They are all very polite, helpful, efficient and don't make false promises. We look forward to a day out in Carlisle when visiting Lloyd knowing that they will look after us.
13 February 2025
No issues. Good staff.
13 February 2025
Work was to a very high standard the car was also the car looked fantastic after the wash/vac
12 February 2025
Always very helpful
12 February 2025
As abas above ove
10 February 2025
Easy to deal with
10 February 2025
All way a good experience
09 February 2025
As above
09 February 2025
Great service
09 February 2025
Annie was helpful as always and Jennifer who dealt with me kept me updated throughout and was very helpful.
08 February 2025
easy to book and everything went as planned
07 February 2025
Service was very good. Slight hiccup on charging was explained and pleasantly sorted.
07 February 2025
Never any issues. Any work done is done on time and car handover and collection is problem free
05 February 2025
Car came back cleaned, were able to wait in nice warm showroom with a coffee on a cold day, and check out some other cars in stock.
05 February 2025
Everything went well, I couldn't ask for anything more.
04 February 2025
Out of this world .
02 February 2025
Everything was well handled
02 February 2025
Great service
02 February 2025
Mot undertaken after agreed price Prompt service Friendly sraff
02 February 2025
My car ready when they said it would be and cleaned inside and out.
02 February 2025
Professional, reliable, friendly
02 February 2025
It would be courteous if I was informed that my dash cam was disconnected by technicians, rather than discovering this myself on conclusion of my 63 mile journey home.
02 February 2025
Very friendly and welcoming. Customer service is much better at Lloyd Carlisle than it is at the Lloyd BMW dealership closer to my home.
01 February 2025
From finally agreeing a date/ time, the process was well communicated and completed on time.
01 February 2025
Always happy to help . They go the extra mile .
31 January 2025
Good service
30 January 2025
How fast my car was fixed and the customer service
30 January 2025
Professional, friendly and knowledgeable.
30 January 2025
Very good at keeping customers informed of progress
29 January 2025
Exceptional service
29 January 2025
Harry in the service desk was very helpful. Gave me constant updates and resolved an issue with my car
28 January 2025
Again I was so well looked after I couldn't fault them
28 January 2025
Went like clockwork
28 January 2025
Excellent customer service no pressure
27 January 2025
Martin was brilliant as were the ladies on reception.
27 January 2025
Always first class service from the garage and reception staff. Car is always returned sparkling clean
26 January 2025
Staff know what they are doing and I have never encountered any problems.
26 January 2025
Shaun handled my booking very efficiently with the upmost attention. My m3 was looked after very very well as usual. Mark the technician did a fantastic job. Credit to all the staff involved including the driver who dropped/ collected me from work.
26 January 2025
I was informed when extras needed to be done to my car, no hidden costs.
25 January 2025
Everything was dealt with in the usual and efficient way
25 January 2025
Fast professional service from every contact. I'd contacted Lloyd South Lakes and Blackpool and neither bothered to phone me back. Lloyd Carlisle were excellent! Very nice waiting area and my car was washed and cleaned to a high standard.
25 January 2025
Relaxed atmosphere
25 January 2025
Just always great service
23 January 2025
Good communications and excellent service.
22 January 2025
The Sales and vehicle service centre at Lloyd BMW Carlisle offer outstanding service and I highly recommend them.
22 January 2025
they sorted my problem out with minimum fuss
22 January 2025
Car was ready & waiting on my return & very clean inside & out!
22 January 2025
Kept me well informed during the whole period
22 January 2025
Usual very high standard in all respects.
21 January 2025
Not only did they try to resolve my problems I was treated with respect and care. Furthermore, they couldn't fix my car at the time and advised parts required ordering. While waiting for the parts, they loaned me a car. What more could one want?
21 January 2025
They are professionals, bought a car from arnold clark a d they were very poor compared to lloyds
20 January 2025
It was very good service and as always they are very efficient
20 January 2025
Lloyds were helpful from the first point of contact. Kept me informed about the appointment and on the day the car was turned around the same day even though I added a few servicing additions. No fuss, no drama, no unexpected hiccups. Top marks.
20 January 2025
Lloyd Carlisle is 10/10 will be a customer for life
19 January 2025
Have met all my needs
19 January 2025
Just faultless
18 January 2025
arrived on time, excellent attention from then and work completed on time
18 January 2025
Everyone did what they said they would do when they said they would do it.
18 January 2025
Happy
17 January 2025
.
16 January 2025
Went beyond my expectations, totally reassuring. I would usually be wary of franchise garages but I can now see how reassuring it is to deal with the experts.
16 January 2025
From checking in to collection the staff always keep you informed including if any additional work is needing carried out.
16 January 2025
Quick, fast, effective and well communicated from the start to the finish
16 January 2025
Good job well done
15 January 2025
Always friendly and helpful.
15 January 2025
Friendly, knowledgeable, no pressure
15 January 2025
Satisfactory if you can call it that
14 January 2025
They're polite , efficient and the whole experience is
14 January 2025
Very easy and efficient staff
14 January 2025
The job was done as planned
14 January 2025
There was a bmw recall which was also carried out within the service timescale.
14 January 2025
Went above and beyond and let me know all the facts before making a decision. Was only in for a recall but ended up getting brake fluid changed as well!
14 January 2025
Very satisfied with the service
13 January 2025
staff all great
13 January 2025
Did as per the job Asked a couple of other issues in part I forgot to sled when leaving
12 January 2025
Keep you up to date with everything
12 January 2025
This visit was part of a BMW recall. As on a past faulty part replacement visit, I again did not receive a post health check video. Although this issue was raised with service personnel, I did not receive the videos, which I find very informative.
10 January 2025
Everything was explained clearly and all works completed. Valeting missed the centre console so misses 5 stars
10 January 2025
Service is excellent
09 January 2025
Polite staff and resolved my issue
09 January 2025
Very GOOD all round
09 January 2025
Polite professional service. Video always s plus to put my mind at rest.
08 January 2025
Everyone was really helpful
08 January 2025
They just know how to look after their customers, nothing is ever a problem.
07 January 2025
Personnel attention and swift turnaround to any problem found.
06 January 2025
Well mannered and easy to work with staff with friendly service.
05 January 2025
The staff at Carlisle BMW are exceptionally good at customer service, always keen to help and knowledgeable.
05 January 2025
Dealt with my car issue and completed my car recall.
02 January 2025
Tyres were replaced and a good job done.
01 January 2025
Professional excellent service
01 January 2025
Just good.
24 March 2025
This was my best car buying experience in seventy years of motoring